Return & Cancellation Policy
- Skin-Etc wants you to be happy with every purchase that you make at our web site. If you are dissatisfied with your purchase due to irritation, allergic reaction or any other efficacy reason, you may simply return the product to us for a refund within 30 days of the ship date unless noted specifically on the individual product page and the returned product(s) must be at least 3/4 full.
- All earrings and cosmetics products may not be returned.
- Electrical products come with a manufacturer's warranty that must be returned to them.
- To initiate your return, you must contact us at firstname.lastname@example.org or call us at 888-853-9510 to obtain a Return Merchandize Authorization Number (RMA #). Please reference your order number and the reason for the return. A customer service associate will respond promptly with a return confirmation message and instructions for return.
- Any packages returned without a valid RMA # will be refused. This number must be clearly written on the
outside of the package.
- When returning the item(s), all parts, pieces, and printed materials must be in their original packaging accompanying your return.
- Please include the products along with a copy of your original order invoice and a brief reason for the return.
- Customers will be responsible for return shipment and will be charged a 10% processing fee.
- There will be NO refunds issued after 30 days from the ship date.
- Items that are damaged or shipped incorrectly will be replaced with an identical product at no expense to you. However, you MUST make these claims within 5 business days from receipt of products.
- Please insure returns to assure that they successfully arrive back to us. Shipping fees are not eligible for refund. Allow 10 days for processing your return once we receive it.
- Determination shall be made by Skin-Etc at its sole discretion. Products unacceptable for credit (non-returnable items or return outside of the 30-day period) will not be returned to the customer, and will be destroyed. Credit will not be issued for that merchandise.
- All credit card purchases will be issued a refund to the credit card used. Purchases made with personal check will be refunded with a company check.
- Orders cancelled prior to shipment will receive full credit.
- An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
Revised July 2004