We want you to be satisfied with your SkinEtc order. If you are not happy with your purchase, you may request a return within 30 calendar days of the delivery date, subject to the terms below.
Please note: SkinEtc reserves the right to verify the condition, contents, weight, packaging, and eligibility of all returned merchandise. Unauthorized, ineligible, incomplete, altered, or late returns may be refused and disposed of without credit and will not be returned to the sender.
To allow enough time for documentation review, approval, and carrier drop-off, we recommend submitting your complete return request as soon as possible and no later than 7 calendar days before the return window closes. Requests submitted near the end of the 30-day period do not extend the deadline.
A return request is not complete until we receive the information, documentation, and photographs required to evaluate it. An initial email sent within the return window does not preserve eligibility if the requested documentation is not also provided by the applicable deadline.
If you do not respond to a request for additional information within the stated timeframe, the request may be closed. Closed, expired, or abandoned requests will not be reopened after the original 30-day return window has ended.
If a return label expires, a replacement label may be issued only if the return is still within the original 30-day return window. Return labels and RMAs do not extend the return period.
The following items are final sale and cannot be returned:
Please inspect your order promptly after delivery. If an item arrives damaged, leaking, defective, missing, or incorrect, email customer.service@skin-etc.com as soon as possible.
Claims reported within 3 business days of delivery and supported by complete photographic evidence will receive the strongest consideration for a no-cost replacement or other full remedy. Claims first reported after 3 business days, but within 30 calendar days of delivery, may still be reviewed; however, because delays can make it difficult to determine when or how an issue occurred, the available remedy may be limited and will be determined on a case-by-case basis.
No damage, defect, shortage, or fulfillment claim will be considered after 30 calendar days from delivery. Both the initial claim and the required supporting documentation must be submitted within this period.
Do not use, clean, repair, alter, transfer, discard, or dispose of the product, its remaining contents, product packaging, shipping box, or packing materials until we have reviewed the claim and provided instructions.
Your claim must include:
Photographs must clearly depict the reported condition. Photographs that are cropped, unclear, altered, taken after cleanup or modification, or that do not show the product and identifying information may be insufficient to verify a claim.
If we request additional documentation, it must be submitted within 5 calendar days of our request and no later than 30 calendar days after delivery, whichever occurs first. Failure to provide the requested documentation by the deadline may result in the claim being closed or the available remedy being limited.
Replacement requests are contingent upon timely notice, preservation of the item and evidence, and sufficient documentation. Depending on the circumstances, we may require the original item to be returned or may authorize disposal instead. If disposal is authorized in connection with a replacement, we may require photographs showing the empty container and its discarded contents. Do not dispose of anything until we provide written authorization and instructions.
These materials allow us to investigate the reported issue, maintain quality-assurance records, identify recurring shipping, packaging, storage, or manufacturing concerns, and submit claims to manufacturers or carriers when applicable.
After reviewing the available evidence, SkinEtc may, on a case-by-case basis:
If the product, its contents, packaging, shipping materials, or other evidence is used, cleaned, altered, repaired, transferred, or discarded before we complete our review, a replacement or full refund may not be available. Based on the remaining evidence, we may offer a partial refund, store credit, another limited resolution, or no remedy.
If we require the return of an item as part of an approved domestic damage, defect, or fulfillment claim, we will provide a prepaid return label. The product must be returned in the condition in which it was documented and with all requested packaging and components.
If you request a refund instead of a replacement for a verified damaged, defective, missing, or incorrect item, the original item must be returned unless we instruct you otherwise. If the reported issue is verified, any applicable return charges or deductions will be determined based on the circumstances of the claim. If the returned merchandise does not show the reported issue, differs materially from the documentation submitted, or otherwise fails to satisfy the claim requirements, it may be processed under the standard return terms or the claim may be declined.
SkinEtc reserves the right to verify all damage, defect, shortage, and fulfillment claims before issuing a replacement, refund, credit, or other remedy.
To request cancellation of an unshipped order, contact us as soon as possible. A cancellation request is not guaranteed, and an order cannot be canceled after it has entered fulfillment or shipped.
We do not offer direct exchanges. To purchase a different product, submit an eligible return request for the original item and place a new order separately.
All international sales are final. Orders shipped outside the United States are not eligible for cancellation after submission, return, or exchange, including items reported as damaged or defective. Please verify all products, quantities, addresses, customs requirements, and order details before completing your purchase.
If an international order arrives damaged, leaking, defective, incomplete, or incorrect, notify us as soon as possible and no later than 30 calendar days after delivery. Claims reported within 3 business days and supported by complete photographic evidence will receive the strongest consideration.
International claims must follow the documentation and evidence requirements stated in the Damaged, Leaking, Defective, Missing, or Incorrect Items section above. Do not discard the product, its contents, product packaging, shipping box, or packing materials until we have reviewed the claim and provided written instructions.
Because international returns are not accepted, any remedy will be determined by SkinEtc on a case-by-case basis and may include a replacement, partial refund, store credit, or another resolution. Submission of a claim does not guarantee compensation or replacement. Shipping charges, customs duties, brokerage fees, taxes, and other import-related costs are non-refundable.
SkinEtc reserves the right to limit or refuse returns, replacements, refunds, credits, future purchases, or account access in cases involving excessive or irregular returns, repeated unverified claims, altered documentation, suspected fraud, chargeback abuse, policy manipulation, resale activity inconsistent with the order, or other conduct inconsistent with the purpose of this policy.
Nothing in this policy limits any rights that cannot legally be limited under applicable law.
Contact our customer service team at customer.service@skin-etc.com with questions about a return, cancellation, or order issue. Please include your order number in your message.
Last updated July 15, 2026.