Shipping Information

• Free shipping: Enjoy complimentary shipping on orders of $50 or more within the continental U.S. We typically use USPS Ground Advantage with tracking.
• Standard shipping: For orders under $50, a $5 shipping fee applies via USPS Ground Advantage.

• Shipping method: We reserve the right to select the most efficient shipping method for your order.
• Tracking: A tracking number will be emailed to you once your order ships.
• Shipping fees: All shipping fees are non-refundable.
• Shipping responsibility: Once an order has been marked as delivered by the shipping carrier, SkinEtc is not responsible for lost, stolen, or misdelivered packages. Ownership and responsibility of the package transfer to the recipient upon confirmed delivery.

• Continental U.S.: Orders placed before 2:00 PM CST on weekdays typically ship the same day. Orders placed after 2:00 PM CST or on weekends/holidays will ship the next business day.
• Alaska, Hawaii, U.S. territories: Delivery times may be longer.
• P.O. boxes and APO/FPO addresses: We ship via USPS Priority Mail. Please note delivery to APO/FPO addresses may vary and is subject to military handling times.

Please ensure your shipping address is accurate, complete, and secure. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses. If a package is returned to us due to address issues, the customer will be responsible for reshipping fees.

You’ll receive a tracking number via email once your order ships. Please allow up to 24 hours for tracking to update on the carrier’s site. If the tracking status shows “Delivered” but you haven’t received the package, please:

• Check around your property and with neighbors
• Contact your local carrier or post office directly
• Review the delivery photo or GPS data (if applicable)

Need your order faster? We offer expedited options such as USPS Express Mail and UPS Next Day Air.

A signature may be required upon delivery. If you choose to waive the signature requirement, you do so at your own risk. SkinEtc is not responsible for lost or stolen packages when a signature is waived.

• Shipping methods: We use USPS for international orders. Options include USPS Priority Mail International and USPS First Class International.
• Delivery times: Express methods typically take 2–5 business days. USPS First Class International may take up to 2 weeks or longer, especially with customs delays.
• Shipping costs: Calculated at checkout based on weight, dimensions, and destination.
• Duties & taxes: Recipients are responsible for any customs duties, VAT, or import taxes incurred. Please check with your local customs office for estimates.