International CustomersWe use the United States Postal Service (USPS) and FedEx for all international orders. USPS Global Express Mail and FedEx International Priority Mail typically take about 2-5 business days to arrive, but can take up to 3 weeks. If your package is stopped by customs, we can't guarantee how long it takes for them to notify you of its arrival. International shipping cost for your package is determined by the size and weight of the products that you are purchasing and destination country. During checkout, you will have the opportunity to view your shipping charges before the order is finalized.
Duties and taxes are due upon receipt of an international order and are the responsibility of the recipient. Please check with your local authorities to see if you will have to pay customs, tariffs, or any other types of import fee. The majority of packages that we ship overseas will not be subject to any additional taxes, but occasionally customs may stop a package and ask that a fee be paid. We have no way of knowing what the policy is for each country.
If you are shipping a gift, please let someone know a package will be coming so it will not be refused. If a package is returned to us the customer will be billed for the shipment and the return shipment.
The following product lines are not allowed to ship outside the United States:
- Fake Bake
- Jan Marini
- La Roche-Posay
To file for a loss, there is a 30-day waiting period for all international parcels. A signed letter is required after the waiting period or your claim won't be processed. No emails will be accepted.
Damages can be filed immediately. Proof of damage is required. Please obtain photos of the damage or have the package sent back for investigation.